Categories
Returns
Return Policy:
Mountainfitter.com wants you to be happy with your purchase. You may return most unused items to us for any reason within 30 days of receipt for refund. All returned items must be in brand new and resalable condition with all tags, packaging, accessories and documentation still intact and in their original condition.
All returns will receive a full refund, less the original shipping charge. Please remember that if you return any items from an order in which you received free shipping and/or a promotional gift or discount, the original savings associated with the returned item will be deducted from the refund amount.
Please allow up to one billing cycle for your credit card company to process and post the refund amount to your account.
The item must be in its original condition: Please ensure that the item you are returning is in brand new condition with all of its original product packaging. We cannot accept returns of products that have been used, as we are not able to resell such products.
Wait for a Return Authorization number: In order to expedite return processing and to prevent errors, please wait for RA # prior to shipping your return. You should receive RA # for your return request within two business days.
Carefully pack and send: When sending your return, please use the original (or comparable) shipping box and ship pre-paid via an insured carrier such as USPS, UPS or FedEx. We are not responsible for damage to returned items while they are in transit.
Exceptions:
Clearance Items: Clearance items are final sales and may not be returned. Sale items, on the other hand, MAY be returned.
First Aid, Safety Gear, and Search & Rescue Equipment: For legal liability reasons and for your personal safety, may not be returned or exchanged.